Robotico privacy policy

Last updated 10 November 2026

This policy explains how Robotico P.C. uses personal data when you visit the website and contact us. It covers robotico.gr and www.robotico.gr.

1 Data controller and contact details

The data controller is Robotico P.C., 7 Iliados Street, 152 31 Chalandri, Greece. For privacy matters and to exercise your rights, you can contact dpo@robotico.gr. Alternatively, contact sales@robotico.gr or write to the postal address above, marked “Personal data protection matter”.

This policy applies to visitors and people requesting information or contact. If we begin working together and additional processing is required, the relevant information will be provided. External links to partner websites lead to services with their own privacy policies.

2 What data we receive

The contact form at www.robotico.gr requires a name, email or phone number, and a message. Your company and the job or production line you are interested in are optional. The “job” field refers to the subject of your enquiry, not your employment position. robotico.gr redirects to this website.

Providing contact details is optional when visiting the website, but the required fields are needed to submit and handle an enquiry. Without them, the relevant form cannot be submitted. You can also contact us directly by email or phone.

The form also records the source page; the utm_source, utm_medium and utm_campaign parameters, if present in the page address; a random request ID; the time of receipt; and the status of the notification to our team. We record the form language, your choice about news and offers, and the exact wording and version of the notice shown. The request ID is used to prevent duplicate records and is not a persistent visitor identifier.

When the website loads and is protected, technical providers receive information such as IP address, browser and device information, time, and the page or file requested. Cloudflare Turnstile processes security signals, such as IP address, technical characteristics of the TLS connection, User-Agent and site identifier, and generates a temporary verification token. The IP address, User-Agent and Turnstile token are not stored in the enquiry records. This does not exclude separate technical processing by the providers.

Provide only what is needed for your enquiry. Do not send passwords, card details, health data or other sensitive information that is not necessary. The website is intended for a professional audience and is not intended to collect children’s data.

3 Purposes and legal bases

Handling enquiries: we use your details to understand your needs, reply and, when you ask us to, prepare a quotation or cooperation. Where this involves steps before a contract with you, the basis is Article 6(1)(b) of the GDPR. For general enquiries or communication with a company representative, the basis is our legitimate interest in responding to enquiries and managing our business contacts, under Article 6(1)(f).

Operation and security: technical data, checks on automated submissions, and receipt or sending indicators are used to operate the website securely and reliably and prevent abuse or duplicate enquiries. Recording the page and UTM parameters helps us understand where an enquiry came from. These purposes are based on our corresponding legitimate interests, with respect for your rights. You may object to processing based on legitimate interests.

Legal obligations: where we are required to retain information or respond to a lawful request from a competent authority, the basis is compliance with the relevant legal obligation under Article 6(1)(c).

4 News, updates and offers

Submitting an enquiry does not constitute consent to advertising messages. Communication to consider and respond to your interest is separate from promotional communication.

The form includes an optional checkbox for news and offers from Robotico, initially unchecked. Only if you select it do we use the contact details you provided for this purpose, based on your consent under Article 6(1)(a) of the GDPR. Selecting it is not a condition for receiving a reply.

You may withdraw your consent at any time by emailing dpo@robotico.gr or sales@robotico.gr, or by using an unsubscribe option where one is included in the message. Withdrawal does not affect the lawfulness of processing carried out before it.

5 Who receives the data

Robotico manages enquiries operationally. Contact enquiries are recorded in a private record that is not published on the website, and a notification is sent to sales@robotico.gr so the relevant team can handle them. The email contains the enquiry details and the choice about news and offers. Receiving the email and accessing the enquiry record are different ways of accessing the same information.

Cloudflare: the website uses Pages and Pages Functions for hosting and form submission, and Turnstile for protection against automated abuse. When protecting the website through Turnstile, Cloudflare acts as a data processor. To improve its bot-detection capabilities, it also acts as an independent data controller, as described in the Turnstile Privacy Policy.

Google: the contact form uses Apps Script to record enquiries in Google Sheets and send email notifications. The website also uses Google Fonts, so the browser connects to Google to obtain the fonts and transmits the technical information required for that connection, including the IP address. These services have different purposes and are governed by the terms and privacy notices applicable to each.

Data may also be disclosed to competent authorities where there is a legal obligation. This policy does not provide consent for partners to use your details for their own advertising.

6 International transfers

Cloudflare and Google services operate using international infrastructure. Using them may involve processing or access to data outside the European Economic Area, including the United States. We do not guarantee that all processing takes place exclusively within the EEA.

According to their published information, Cloudflare and Google LLC participate in the EU–US Data Privacy Framework for transfers covered by it. For other transfers, they refer to Standard Contractual Clauses and other applicable safeguards, depending on the service and transfer.

Information and the relevant terms are available in the Cloudflare Privacy Policy and in Google’s information on international transfers. You can contact us for information about the specific processing of your data and the applicable safeguards, or a copy of them.

7 Retention periods

Enquiry details are retained until the enquiry has been fully considered and the matter closed. If we begin working together, the information needed to carry out that work and meet the related legal obligations is retained. Further retention is limited to what is needed for a specific legal obligation or to establish, exercise or defend legal claims.

For news and offers, the necessary contact and consent details are retained while consent remains valid and their use remains necessary. Promotional use stops when consent is withdrawn. The original enquiry details are not retained indefinitely merely because news registration was selected. Limited evidence of the choice or withdrawal may be retained where needed to demonstrate compliance and prevent further unwanted communication.

These criteria apply to the enquiry record and email copies we manage. Technical providers may retain separate technical data, security logs or sending history in accordance with the service and its settings. There is no single deletion period for every technical data item or copy. For information about specific data concerning you, use the contact details in section 1.

8 Security, cookies and similar technologies

The form uses HTTPS, field validation and Turnstile checks to protect against automated abuse. The form response does not display the enquiry records. No online system provides an absolute guarantee of security.

The code for the form does not store the details you enter in cookies, localStorage or sessionStorage. Turnstile uses a temporary verification token and processes the security signals described above. Any cookies used by security infrastructure are described in Cloudflare’s Cookie Policy; their use depends on how the service operates and is configured.

The website does not include Google Ads or remarketing. The form’s UTM parameters are not, by themselves, cookies. The video on the landing page is served as a file from the same website, without an embedded YouTube player. Loading Google Fonts still involves the technical requests described in section 5.

You can manage or delete cookies through your browser. Blocking technical security services may prevent form submission; direct contact remains available. If non-essential technologies requiring consent are added, the corresponding information and choice will be provided in advance.

9 Your rights

Subject to the conditions of the GDPR, you have rights of access, rectification, erasure, restriction of processing, objection and data portability. You may withdraw your consent at any time. You may object to direct marketing at any time without having to give reasons.

To exercise a right, contact us using the details in section 1. If there are reasonable doubts about your identity, we may request only the additional information needed to confirm it. We respond without undue delay and, in principle, within one month. If a lawful extension is needed, we inform you of the reasons within the first month.

You also have the right to lodge a complaint with the competent supervisory authority, in particular the Hellenic Data Protection Authority in Greece.

10 Changes to this policy

We update this policy when the relevant functions or processing practices change. The date at the start of the text shows the latest update. For material changes requiring additional information or consent, the corresponding procedure is followed before the new use of the data.